Something wrong with your item? You have 28 days from the date of purchase to send it back.
We hope that you are pleased with your purchase from BHP Plus. However, we understand that there are occasions when you need to return goods to us.
Goods Faulty on Arrival:
If your goods are faulty on arrival, you have 28 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified we’ll issue a full refund to you via your original payment method or send a replacement as required.
Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we’ll issue a full refund to you via your original payment method or send a replacement as required.
Goods Faulty in Warranty Period:
If your goods develop a fault within the warranty period then please contact us to arrange a replacement.
If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 28 days from date of order. The goods must be returned undamaged and as new. Once you’ve informed us of your decision to return goods under DSD you have 28 days to do so at your own expense. Once goods are received at BHP Plus we’ll issue a full refund for the cost of the goods to your original payment method. Please note this policy does not apply to business customers.
If you selected delivery via Royal Mail recorded delivery then you can contact us for a tracking number.
If you selected Royal Mail First Class then please read the following:
Despite our efforts, there can sometimes be unforseen delivery delays. Please remember this is usually down to the Royal Mail, NOT US.
Please wait five working days after the item shipped date (the date you received the Item Shipped e-mail confirmation).
During that time, we recommend that you ask your local postal sorting office if they've already tried to deliver it (even if they didn't leave a card) and ask your neighbours if the package has been left with them.
You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email.
If your order hasn't arrived five days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please contact us and we'll do our best to locate it.
Please note you must contact us within 21 days of the item shipped date otherwise we will be unable to help.
Need to request a return?
Now you know our returns policy you can request a return using our contact form by clicking the 'contact' link above. Please remember to include your name, order reference and date of purchase.
Please contact us to arrange any returns. All items returned will be credited to your business account or replaced as necessary. If the item was delivered faulty, the cost of return delivery will also be credited. Otherwise the item is to be sent back at your own expense.
In the event that you wish to send a product back to us within 3 months of delivery, we undertake our option (a) to provide a replacement product to the same value, where appropriate or (b) to provide a replacement product and a credit to your business account for any price difference or (c) to provide a full credit to the business account or (d) to issue a refund less a 15% handling and restocking fee.
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